Safety & lessons for children

How we keep online lessons safe — especially lessons for children and teenagers.

Accounts for children

Anyone under 18 learns through an account held by their parent or legal guardian. The parent creates the account, makes the bookings, pays, and is responsible for the lessons booked through it. Children do not create their own accounts.

During lessons

Lessons take place online by video call. We recommend that a parent or guardian is at home and nearby during a child's lesson, and that lessons happen in a shared family space rather than a bedroom where practical.

Teachers

Every teacher receives payouts through a Stripe-connected account, which includes Stripe's own identity verification. Teachers must keep booking, communication about lessons, and payment on this platform, and must never ask a student — above all a minor — to move to personal social-media or messaging accounts for lessons arranged here.

Parents and students

Keep your account password private, pay only through the platform checkout, and read the teacher's profile before booking. If anything about a lesson or a message concerns you, stop and contact us before continuing.

Reporting a concern

Contact us at contact@surprisepianolessons.com or by phone/WhatsApp at (240) 860-4218. We review every report and may suspend accounts that break these rules. If a child is in immediate danger, contact your local emergency services first.